Sample Script to create schedule entry via background script - Support and Troubleshooting

Sample Script to create schedule entry via background script Issue .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This article contains a sample script to create schedule entry records via background script as some customers may consider to create it so in this way for their business requirements.

Release .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All releases

Resolution .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Again this is just a sample custom script and it outside ServiceNow support to provide implementation support. Please review and ensure to modify below script according to business requirements and verify it works correctly in all scenarios.

var scheduleID = "0b9dd57e931256101a06be6efaba1010"//Sys_id of schedule var show_as= "busy" var name ="New HongKong Schedule span for 5pm to 7am next day" var repeat_type ="specific" var days_of_week ="12345"

var newScheduleEntry = new GlideRecord('cmn_schedule_span');

newScheduleEntry.initialize(); newScheduleEntry.schedule =scheduleID; newScheduleEntry.name = 'Schedule Entry Test record';

newScheduleEntry.setValue("start_date_time", "20241014T090000Z") // Providing equiv values in GMT in this format

newScheduleEntry.setValue("end_date_time", "20241014T230000Z") // Providing equiv values in GMT in this format

newScheduleEntry.insert()

A possible sample custom script on how to convert input value of date/ time via form

function convertDateTimeWithTimeZone (dateTime, fromTimeZone, toTimeZone) { var scheduledDateTime = new GlideScheduleDateTime(dateTime); var newDateTime = new GlideDateTime(); newDateTime.setDisplayValue(scheduledDateTime.convertTimeZone(fromTimeZone, toTimeZone)); return newDateTime.getDisplayValueInternal(); } var inpStr = "2024-10-14 17:00:00"; var inpTZ = "US/Eastern"; var outStr = convertDateTimeWithTimeZone(inpStr.split('+')[0].replace('T', ' '), inpTZ, 'GMT').replaceAll(':', '').replaceAll('-', '').replace(' ', 'T') + 'Z'; gs.info(outStr); Output:--- 2024-10-14 17:00:00 - Input was US/ Eastern 20241014T210000Z - Output is in GMT into GMT date/ time for above script to run.