How to Disable the "Compose Email" Function in Incident (Service Operations Workspace)Issue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This KB will show you how to disable the Email button for Incidents in Service Operations Workspace Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } 1. Open UI Builder 2. Choose the Experiences tab and search for Service, then choose Service Operations Workspace from the results list 3. Under Pages and Variants, scroll down to Records, and choose SRP Record 4. SRP Record will open, we now need to populate it with a sample record, so click on the table button in the top left 5. The Test Values window will open, enter incident for the table, it will then automatically populate a sysId, but ignore this and click on the magnifying glass next to sysId 6. The record selector window will open, find an open incident and then click on the incident number 7. In the page editor, click on the Edit content button towards the left side, in front of the Summary and Compose columns 8. You'll now see the SOW - Records tabs left list, choose Incident Overview SNC, and click on Editor 9. After the record opens, you will probably see the blue banner at the top, warning you that you are not in the correct scope, if you see this, click on Edit in original scope 10. Once you are in the correct scope, the banner will change to - Read-only, click on Duplicate variant, to create a copy of the original component 11. The properties for your new variant will open, give it a meaningfull name, ie Incident Overview SNC NoEmail, and click on Create 12. You'll see a message saying 'Variant created' and the editor will open 13. Click on the area at the top of the Compose column, where it says 'Work notes' and 'Additional comments', you should notice a blue highlight box around the area, and in the top left, it will say 'Activity Stream Compose' 14. In the bottom right, you will see an Activity drop down, click on it to expand it 15. Hover your mouse over 'Show email mini compose', you should notice two buttons appear in the form of a pencil icon and a disk icon, click on the pencil icon 16. The 'Show email mini compose' drop down will appear 17. Select Never 18. and then click the Save button in the top right corner We have now created a variant of the Incident Overview SNC component, the final step is to change the order, so our new version appears by default 19. Click on the very top left of the window where it says SOW - Record tabs left, you should be returned to the list view You should see your new variant, Incident Overview SNC NoEmail, note that the order is 100, which is the same as the original variant, we need to set this to a lesser value, ie 90 20. Click on the Settings link that corresponds to your new variant, when the settings page opens, change the Order to 90 and click Save Once you save the record, this variant will be displayed by default in your Service Operations Workspace. 21. Go back into SOW, choose Lists, Incident and select Open, choose an Open incident, Note that Compose Email no longer appears.