Required Actions for Public Mobile Publishing App Upgrades: Major and Minor Versions - Support and Troubleshooting

Required Actions for Public Mobile Publishing App Upgrades: Major and Minor Versions .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This KB covers required actions for Mobile Publishing customers who are distributing a public iOS app on the Apple App Store or a public Android app on the Google Play Store. This will ensures their are no delays or rejections with distributing new app versions.

For tested devices and supported iOS and Android versions for ServiceNow mobile apps, please refer to the documentation here:

https://www.servicenow.com/docs/bundle/xanadu-mobile/page/administer/tablet-mobile-ui/reference/mobile-supported-devices.html

Required actions when upgrading to:

Upgrade to app version Android iOS 18.x New app permissions were added for

android.permission.FOREGROUND_SERVICE_LOCATION android.permission.FOREGROUND_SERVICE_DATA_SYNC Required actions:

Google Play Console -> Your app -> Monitor and improve -> Policy and programs -> App Content -> Foreground service permissions FOREGROUND_SERVICE_DATA_SYNC, please check data sync -> network processing for Network processing, Other Record video similar to https://drive.google.com/file/d/1V9w6A5fImw_eCGVncnL9bMTCdatqdYUb/view?usp=drive_link FOREGROUND_SERVICE_LOCATION, please check background location updates -> User-initiated location sharing Record video similar to https://drive.google.com/file/d/10cft_fpI99py7kE8p6e0zBQi6LmNunMy/view?usp=drive_link

N/A 19.x New app permissions were added for

android.permission.ACCESS_FINE_LOCATION android.permission.ACCESS_COARSE_LOCATION android.permission.ACCESS_BACKGROUND_LOCATION Required actions:

Google Play Console -> Your app -> Monitor and improve -> Policy and programs -> App Content -> Location permissions App purpose:

Now Mobile lets pre-hires, new hires, and employees find answers and complete tasks across IT, HR, Facilities, Finance, and Legal—all via a mobile app powered by the Now Platform®. Users can request IT support, set up workspaces, manage HR profiles, handle legal documents, and more. Built on the Now Platform®, it streamlines workflows across departments, hiding backend complexity. Location access:

The location tracking feature enables field agents to efficiently track and share their location, allowing ServiceNow apps to optimize workflows, routes, and scheduling. For instance, in the "Search Parts" flow, agents who need parts for on-site tasks can quickly locate nearby peers with the required items, avoiding distant storage. Persistent location and map views streamline part pick-up and communication. Agents can control this feature, enabling it during work hours for enhanced privacy. Video instructions:

NowMobile Video: https://drive.google.com/file/d/1sEpZuPIzcXbkfkZWgG7ss3leAsT9axip/view?usp=sharing Agent Video: https://drive.google.com/file/d/1TsMfwr0s7VR8F0ie7OeJpfaI7iE4pSh8/view