Visibility Issues with Banner Announcements for Specific GroupsSummarySymptoms When setting up a Banner announcement for a specific group some users are still able to see it. Cause The issue is caused by orphaned user role records in the system. These orphaned roles exist when a user has a role entry without a corresponding valid role. This results in users seeing the UX Banner announcement, even when they do not meet the Banner announcement's conditions (such as roles or group membership). Resolution Steps to Resolve Identify Orphaned User Role Records: Use the following link to review the list of orphaned role records: https://<instance_name>.service-now.com/sys_user_has_role_list.do?sysparm_query=role.sys_nameISEMPTY&sysparm_view= Remove Orphaned Roles: As an administrator, remove the orphaned roles from the affected users. This will ensure that the UX Banner announcement respects the configured conditions. Impact of Cleanup: Once orphan roles are removed, affected users will no longer see the Banner announcement unless they meet the defined roles or group membership criteria. Preventive Measures To prevent recurrence of similar issues: Regularly audit user roles for orphaned entries.Implement processes to automatically clean up invalid role entries. By following these steps, the issue of unintended users viewing Banner announcements can be effectively resolved.