How to change the labels on the summary card for Incident Summarization?Summary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } When the Incident summarization feature is enabled for a specific incident, a summarize card becomes available for use. This article will provide a detailed explanation on the process of changing the labels associated with these cards. It aims to guide users through the necessary steps to customize the labels effectively and enhance the experience of managing incidents. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Washington and above Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } A new skill configuration has been added to override the Summary cards label template. We will utilize this to customize the labels. https://instance.service-now.com/sn_nowassist_skill_config_type.do?sys_id=bf5b5a70a3320210c96bf3ed341e6176&sysparm_view= 1. Navigate to incident summarization skill https://instance.service-now.com/nav_to.do?uri=sn_nowassist_skill_config.do?sys_id=4c16678dd4493110f8778ffe632302c1 2. Under the related list titled "Now Assist Skill Config Var Sets", create a new entry with the following details: Name: Card labels Skill config: incident summarization Config type: select "Summary cards label template" Save the form. 3. In the same form, locate the variables field to add the card label overrides. There are 2 existing override schemas for the card label overrides. The model you should use will depend on a few variables.It is easiest to test each one individually and see which works best as they have some shared properties. v1: { "actionButton": "Give the summary of the record", "copyNotification": "Just copy it", "copyErrorNotification": "I failed, you, please try it again", "defaultHeader": " I am ready to summarize", "disclaimer": "Just check once", "initialHeader": "Iam ready to summarize and make your life easy", "loadingHeader": "Please wait i am summarizing all the info", "popoverContent": "Surprise!!!", "regeneratingMessage": "Please wait i am trying again", "shareDescriptionMessage": "I am happy working" } v2: { "actionButton": "Give the summary of the record right now!", "popoverContent": "Surprise!!!", "disclaimerNacm": "Just check the summary once?", "defaultHeaderNacm": " I am ready to summarize", "initialHeaderNacm": "I am ready to summarize and make your life easy", "loadingHeaderNacm": "Please wait i am summarizing all the info", "shareDescriptionMessage": "I am happy working", "shareTitle": "Share this with the world", "saveToField": "Save this somewhere?" } 4. After saving the form, navigate to an incident to see the overridden labels (screenshots below): a.In the below screenshot the summarize button is changed to "Give the summary of the record." b.While the incident is being summarized, it displays "Please wait; I am summarizing all the info."