Guest User Search Events Occurring Due to User InactivityIssue Search events are being created by 'Guest' users on the Support portalSince all users should be authenticated to access to the instance, why guest user search events are visibleCauseThe investigation revealed that the search events were occurring due to user inactivity. When a user is logged in and becomes inactive, the session is switched to a new session. However, the user is still able to perform the search, which gets registered as the guest user in search events.Resolution1. Identify the user who was logged in when the search event occurred.2. Check the logs for the session ID associated with the search event.3. Check logs and Verify if the session was switched due to user inactivity.4. Confirm that the search was performed after the session switch.If the above steps confirm that the search event was registered as "guest" due to user inactivity, no further action is required. This behavior is expected and not a cause for concern.