Admin User is restriced to make any changes in dashboard using Workspace Builder via ServiceNow studio - Known Error

Admin User is restriced to make any changes in dashboard using Workspace Builder via ServiceNow studio Description The Admin user cannot access the save button because it is disabled and is unable to share the dashboard with other users as editors due to the “Add as editor” button being disabled when platform scope is different from workspace experince application scope.

Steps to Reproduce

1. Log in as Admin and create a scoped app in ServiceNow Studio.

2. Change the instance scope to global.

3. Create a Workspace and edit it in Workspace Builder.

• Once Workspace Builder opens, observe that the save button on the dashboard in the Home page is disabled.

4. Click the three dots (more options) on the Home page.

5. Click “Share” on the Dashboard to open the Share Dashboard modal.

• In the “Grant access to” field, enter the username and select the checkbox.

• Notice that the “Add as editor” button is disabled.

Workaround Users can resolve the issue by switching the platform scope to match the workspace experience application scope they are trying to access in the workspace builder.