Proactive Trigger Not Working for Search on PortalIssueThe customer is experiencing an issue where the proactive trigger for search in Portal is not working. When there is no response from Portal, the virtual agent should come up with a proactive message, but this is not happening. Steps to reproduce 1. Go to Employee center: 2. Search for a phrase that returns no results, such as "Mountains are falling".3. The message "No result generated" or "No match found" appears.4. The proactive rule "Search - No Search Result" should trigger.CauseThe root cause of the issue is that the search event is disabled.Resolution1. Go to the sys_cs_ptrigger_trigger_type.list and search by the event that is failing 2. Be sure that event is enabled.3. Try to reproduce the issue.If the issue is resolved, please close the case. If you need further assistance, please contact the support team using the provided contact information.