Switching between "rich html" to "plain text" on email template is distorting the email body.Description Switching between "rich html" to "plain text" on email template is distorting the email body. Release or Environment ALL Resolution Please be aware that switching between plain text and rich HTML is an irreversible process, so it is recommended to avoid this change as it may have unintended effects on the email body. Kindly choose either "Rich html" or "Plain Text" when creating the template content and try to remain consistent with that selection. Please note: This isn't an error or defect but rather a characteristic of the content modification process. In this process, switching between "rich HTML" and "plain text" wasn't designed to be reversible. We appreciate your understanding and encourage you to select either "Rich html" or "Plain Text" at the start and stick with that choice.