Search Result Mismatch Between Portal and Now Assist Virtual Agent**Issue Search result mismatch between portal and now assist virtual agentCauseIn NOW assist, the customer is trying to get NOW assist to use a different profile but they are not able to.Two specific points you brought up that need to be answered1. Why is the drop down on the NOW assist Virtual Agent setup (Information Sources) tab 2. Users cannot change search profile on the OOB NOW assist in VA ResolutionThe reason you are seeing the search profile "Now Assist in VA" is not changing (inside the search application) after updating the Information Sources from the guided setup; is because it does not change. This is expected behavior. We keep the same search profile "Now Assist in VA," and we essentially copy/clone/mirror the search profile that was selected.In this case, the "Now Assist in VA" search profile will be essentially the same as "Employee Center Portal - AI" search profile. We copy over the search sources in your custom search profile, and add them to "Now Assist in VA".The only difference is that the search profile "Now Assist in VA" does keep the "Skills" search source as well. This is the behavior in X.We also found the search sources linked to both the search profiles and the reason the results are different is because there is a Result Improvement Rule called "request accessories" attached to "Employee Center Portal - AI" which helps boost the KBs being returned.You may want to utilize the mirrored result improvement rules.https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/ai-search/task/mirror-result-improvement-rules.htmlThe key was to make sure, that the Synonyms related list of the out-of-the box-search profile "Now Assist in VA" needs to match the source profile, that is set in the "Input Source" section of the Assistant Setup. And maybe it is worth mentioning again to check whether the source search profile is also linked in the "Mirrored Result improvement Rule" section of the out of the box search profile "Now Assist in VA"