<h2>Useful Plugin Details for Virtual Agent</h2><br/><div style="overflow-x:auto"><article><div ><h3 >Summary</h3><section><table style="width: 1059px; border-collapse: collapse; border-color: rgb(0, 0, 0); border-style: solid; height: 681.797px;" border="1" width="1302"><colgroup><col style="width: 569.5px;" width="674" /><col style="width: 488.5px;" width="628" /></colgroup><thead><tr style="height: 20px; text-align: center; background-color: rgb(93, 152, 144);"><td style="width: 506pt; height: 20px; border-color: rgb(0, 0, 0);" width="674" height="20"><span style="color: rgb(0, 0, 0);"><strong>Plugins</strong></span></td><td style="width: 471pt; border-color: rgb(0, 0, 0); height: 20px;" width="628"><strong><span style="color: rgb(0, 0, 0);">Use</span></strong></td></tr></thead><tbody><tr style="height: 39px;"><td style="height: 39px; border-color: rgb(0, 0, 0);" height="39">com.glide.cs.chatbot</td><td style="width: 471pt; border-color: rgb(0, 0, 0); height: 39px;" width="628">Glide Virtual Agent plugin provides all the core functionality for creating and deploying Virtual Agent conversations</td></tr><tr style="height: 30.7969px;"><td style="height: 30.7969px; border-color: rgb(0, 0, 0);" height="20">com.snc.conversation_builder</td><td style="width: 471pt; border-color: rgb(0, 0, 0); height: 30.7969px;" width="628">Virtual Agent Designer (supports Natural Language Understanding (NLU) in Virtual Agent conversations)</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.sn-va-web-client-app</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent web client</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.notification</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent integration with notifications</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.actionable.notification</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent integration with actionable notifications</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.topics</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent Platform Topics</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.topic_blocks</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent Platform Topic Blocks</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.runtime_language_detection_translation</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent Language Detection and Translation</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">sn_ci_analytics</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Analytics (Store App)</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">sn_cianalytics_cmp</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Analytics UI Builder Components (Store App)</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.admin_console</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Interfaces Settings</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.landing_experience</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Interfaces Landing Page</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.custom.adapter</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Custom Chat Integration</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">sn_topic_recommend</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Virtual Agent Topic Recommendations (Store App)</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.adapter</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Glide Conversation Server Adapters</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.branding</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversation Branding Settings</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.dynamic.translation.virtual_agent</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Dynamic Translation for Virtual Agent</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.landing_experience</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Interfaces Landing Page</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.live_agent_settings</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Live Agent Conversation Settings</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.nlu.topics</td><td style="border-color: rgb(0, 0, 0); height: 20px;">NLU Model for Virtual Agent Setup Topics</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">sn_itsm_va</td><td style="border-color: rgb(0, 0, 0); height: 20px;">ITSM Virtual Agent Conversations (Store App)</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.sn.conversational.analytics</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Analytics</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.snc.va_topic_recommender</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Topic Recommendation</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.glide.cs.auto_resolution</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Issue Auto-Resolution</td></tr><tr style="height: 112px;"><td style="height: 112px; border-color: rgb(0, 0, 0);" height="112">sn_pt</td><td style="width: 471pt; border-color: rgb(0, 0, 0); height: 112px;" width="628">Proactive Trigger<br />The Proactive Triggers feature [sn_pt] is available as an app and must be installed from the ServiceNow Store. This feature is only available after you've installed and updated the Omni-Experience Standard Feature Set to the latest version through the ServiceNow Store.</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">com.snc.self_service_analytics_core</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Used for Tracking deflections used by Prebuilt topics</td></tr><tr style="height: 20px;"><td style="height: 20px; border-color: rgb(0, 0, 0);" height="20">sn_va_teams</td><td style="border-color: rgb(0, 0, 0); height: 20px;">Conversational Integration with Microsoft Teams (Store App)</td></tr></tbody></table></section></div></article></div>