In Service Operations Workspace, the conference call option, in addition to chat, is only available for interactions of the 'Walk-up' type.Issue 1. In an interaction record, selecting the collaborate icon only provides the option to initiate a chat.2. For interactions with the type 'Walk-up,' both conference call and chat options are available.ReleaseAll supportedCauseThis is an expected behavior and by design for all supported versions.ResolutionTo enable the 'conference call' option for walk-up type interactions, please ensure the following setup is in place: 1. Install the Notify plugin.2. Enable either the property "glide.enable.notify_on_task" or ensure the property "glide.notify.task.phone_number" contains a phone number.3. By default, the Notify call experience in Service Operations Workspace (SOW) supports Incident, Request, Change, and Walk-up records. Each table has its own implementation of `canShowCallsTab()` for the extension point "NotifyUIBVisibility". Ensure that the corresponding table-specific store app is installed, such as: - Incident Management for Service Operations Workspace - Request Management for Service Operations Workspace - Change Management for Service Operations Workspace - Walk-up Experience for Service Operations Workspace4. To extend call functionality to any custom table, customers must implement the `NotifyUIBVisibility` extension point and define the `canShowCallsTab()` method.