"Include no activity" flag should control creation of reclamation candidates even when there is no install exists for Adobe subscriptions - Known Error

"Include no activity" flag should control creation of reclamation candidates even when there is no install exists for Adobe subscriptions Description Issue: Reclamation candidates are being created for Adobe Subscriptions with no data on samp_sw_usage records.

Resolution: Earlier "Include no activity" flag on reclamation rule was not considered. Logic was considering if an install is present or not. which was incorrect functionally. now logic considers "include no activity" flag irrespective of install being present or not.

Steps to Reproduce

1. Setup Adobe integration profile to import user subscriptions and pull subscriptions using "SAM - Import User Subscriptions" 2. For one of the users do not create any install. 3. On the reclamation rule, uncheck the include no activity flag. 4. Run optimization job "SAM - Optimize Adobe Subscriptions". Verify Reclamation Candidate is created with Low usage for the above user irrespective of the include no activity flag unchecked on the rule.

Solution - Irrespective of install exists or not. "Include no activity" should control the Low Usage Reclamation Candidate creation if no usage exists.

Workaround Workaround for Washington:

1. Either delete or mark "close cancelled" existing reclamation candidates which are created for 'Justification' as 'low usage', 'Applies to' as 'Subscription Software' and 'Reclamation rule' as 'Creative Cloud'

2. Apply the code fix using update set Update set for Washington