Users Removed/Added from Teams Chat When Associated ServiceNow Record Closes/Re-assignedIssue Considering two Flows for this PRB PRB1809715 Flow 1:- Re-assignment of a task record adds new user to the associated Microsoft Teams Chat conversation. When a ServiceNow task record is re-assigned, ServiceNow adds the newly assigned user to the related Microsoft Teams Chats.This behaviour seems reasonable if the Teams chat was started from the ServiceNow record as the chat should be solely related to that record.This behaviour is a problem however, Use case 1:- Fulfiller A has a Teams chat they started outside of ServiceNow with User A and User B. (This is a group chat that contains both information relevant to the incident but also other information that is not.)- They manually import a couple of messages from that chat to the incident record using the "List all conversations" option in the "Import messages from Microsoft Teams" UI Action pop-up.- The ticket is assigned to Fulfiller B. Use case 2:- Fulfiller A has a Teams chat they started outside of ServiceNow with User A. (This is a chat between 2 individuals (so not a group chat) that contains both information relevant to the incident but also other information that is not.)- They manually import a couple of messages from that chat to the incident record using the "List all conversations" option in the "Import messages from Microsoft Teams" UI Action pop-up.- The ticket is assigned to Fulfiller B. Flow 2:- Closing a task will close the associated Microsoft Teams chat conversation.When a ServiceNow record is closed, ServiceNow removes all users from all Microsoft Teams Chats related to the ServiceNow record.This behaviour seems reasonable if the Teams chat was started from the ServiceNow record as the chat should be solely related to that record.This behaviour is a problem however, if the Microsoft Teams chat was not started within ServiceNow. In that case the Teams chat could be important and/or long-running, and not only related to the ServiceNow record. Removing all users from the Microsoft Teams chat would be a significant issue. Actual behaviour of these two flows are that irrespective of where the chat was started, the chat record will get considered for Re-assignment or Close (in which case Microsoft teams chat will get archived and members will be removed) With PRB fix, we will consider only the Microsoft Teams chat conversations that are started via ServiceNow task record. For chats that are imported from "List all Conversation" will not be considered.CauseWhen a ServiceNow task record is re-assigned/closed, ServiceNow adds the newly assigned user/removes participants on the related Microsoft Teams Chats.This behaviour seems reasonable if the Teams chat was started from the ServiceNow record as the chat should be solely related to that record.Resolution PRB1809715 Expected to be delivered during FEB 2025 Store release.