Difference between the "now-requestor-chat-popover" and "sp-ac-root"Issue A customer asked about moving the Virtual agent chat popup.ReleaseWashington and onCauseThis is only possible with the "sp-ac-root" component. This is an earlier angular-based chat popover controlled by 'com.glide.cs.advanced-chat-popover' sys_property. You can add CSS to the portal page for example below will move it to the right. .sp-ac-root {position: fixed;left: 3rem;bottom: 1.5rem;right: auto;} The above CSS Variables are applicable only for the earlier angular based chat popoverResolutionThe now-requestor-chat-popover is only shown if com.glide.cs.advanced-chat-popover is true. Unfortunately, the position of the "now-requestor-chat-popover" components is not configurable at this time. However, per the SN documentation, you can configure the portal's icon and background color. https://docs.servicenow.com/bundle/xanadu-platform-user-interface/page/build/service-portal/task/configure-va-in-sp.html#configure-va-in-sp, You can move the position with the legacy Angular component ".sp-ac-root". At this moment to move the "now-requestor-chat-popover" components would be an enhancement. Note: This property has to be true for proactive trigger to work:https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1650161 You will have to submit this enhancement request using our idea portal as per the following kb guidelines KB0755878 Please keep in mind that, we can't guarantee that it will be included in future releases. There are several factors that contribute for an enhancement request to be fulfilled, and even the ones we think are great ideas might not necessarily become part of our product.