Opening Order Guide from Virtual Agent Search opens the page sc_cat_item instead of sc_cat_item_guide.Issue When a link to Order Guide is created via Virtual Agent, for example in a topic search, the users are being taken to sc_cat_item page. If users expect Order guides to be directed to sc_cat_item_guide page we need to do some adjustment on the portal URL Mapping.CauseThe root cause of the issue is that there was no portal URL mapping record to point it to sc_cat_item_guide.ResolutionNavigate to the table sys_cs_portal_url_mapping.Create a new record.Fill the form with the following: Type: Custom MappingTable: sc_cat_itemPortal: the portal you are using VA with.Value: /{{portal}}?sys_id={{data.sys_id}}&id=sc_cat_item_guide&table={{data.table_name}} Save the form and test on VA.