"Get Latest Response Text From Email" action is unable to handle Google mail separatorIssue User reports that Flow Designer action "Get Response Text from Email" cannot differentiate between reply threads in emails, particularly those from Gmail. The action is unable to accommodate or process the email content as expected.CauseThe issue stems from Gmail's default behavior of not including reply separators in email content. ServiceNow's Flow Designer relies on these separators to distinguish between different parts of an email conversation. ResolutionManually create new Email Separator to handle replies from Google Mail as follows: XML snippet: <?xml version="1.0" encoding="UTF-8"?> <unload unload_date="2024-10-31 12:47:25"> <sys_email_reply_separator action="INSERT_OR_UPDATE"> <active>true</active> <language>en</language> <name>Fixed Gmail Reply Separator</name> <order>1999</order> <separator>^(On\s((\s|\S){1,500})wrote:)</separator> <short_description>Fixed Gmail</short_description> <sys_class_name>sys_email_reply_separator</sys_class_name> <sys_created_by>user</sys_created_by> <sys_created_on>2024-10-22 21:31:36</sys_created_on> <sys_id>b011db5b87d11250739376a8cebb3556</sys_id> <sys_mod_count>1</sys_mod_count> <sys_name>Fixed Gmail Reply Separator</sys_name> <sys_package display_value="Global" source="global">global</sys_package> <sys_policy/> <sys_scope display_value="Global">global</sys_scope> <sys_update_name>sys_email_reply_separator_b011db5b87d11250739376a8cebb3556</sys_update_name> <sys_updated_by>user</sys_updated_by> <sys_updated_on>2024-10-22 21:53:44</sys_updated_on> <type>regex</type> </sys_email_reply_separator> </unload> Assuming this is a baseline instance, the list of email separators should look as follows:https://instance_name.service-now.com/now/nav/ui/classic/params/target/sys_email_reply_separator_list.do%3Fsysparm_clear_stack%3Dtrue