External Bot Integration Issue with Virtual Agent – Topic Routing Not WorkingDescriptionIn the process of configuring an external bot integration with ServiceNow Virtual Agent (VA) following the below documenthttps://docs.servicenow.com/bundle/xanadu-api-reference/page/integrate/inbound-rest/concept/bot-api.html#d873296e167 According to the documentation, when the endpoint is called with a payload containing the "topic", the request should route to the specified VA topic. However, there is an issue where the Virtual Agent randomly selects a topic, despite passing the sys_id and the name of the desired topic in the payload.ResolutionIf the customer wants to trigger a topic along with starting a conversation, they need to pass the topic within the contextVariable. This way, when the conversation starts, it triggers the topic which is sent via contextVariables. Example payload ------{"requestId": "","action": "","enterpriseId": "","nowBotId": "","clientSessionId": "","nowSessionId": "","message": {"text": "","typed": true,"clientMessageId": ""},"contextVariables": {"topic": "<SYS ID OF THE TOPIC YOU WANT TO TRIGGER>"},"userId": "","emailId": "","timestamp":,"timezone": ""}------