<h2>Top Support Topics - October 2024</h2><br/><div style="overflow-x:auto"><p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-size: 20pt; line-height: 30.666664px; font-family: 'Aptos Display', sans-serif; color: rgb(15, 71, 97);">ServiceNow Knowledge Management: Key Resources for Troubleshooting</span></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-family: 'Century Gothic', sans-serif;">Discover quick solutions to common ServiceNow challenges with these essential resources. Whether you're managing incident response, automating routine tasks, or enhancing your platform's customization, these resources will help you keep your operations running smoothly.</span></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><a style="color: rgb(150, 96, 125); text-decoration: underline;" href="https://nowlearning.servicenow.com/nowcreate?id=nc_asset&asset_id=559e2dd493b625505402393d6cba103a&nc_source=copy_asset_link"><strong><span style="font-family: 'Century Gothic', sans-serif;">MID Server installation, performance, tuning, and monitoring</span></strong></a></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-family: 'Century Gothic', sans-serif;">Explore </span><span style="font-family: 'Century Gothic', sans-serif; color: black; background: white;">the installation process, performance tuning techniques, and monitoring strategies to ensure efficient operation and prompt issue resolution.</span></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><a style="color: rgb(150, 96, 125); text-decoration: underline;" href="https://docs.servicenow.com/bundle/xanadu-platform-security/page/administer/general/task/t_UploadACertificateToAnInstance.html"><strong><span style="font-family: 'Century Gothic', sans-serif;">Uploading a certificate to an instance</span></strong></a></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-family: 'Century Gothic', sans-serif;">Get a step-by-step guide on uploading a certificate to a ServiceNow instance, enabling administrators to securely and efficiently manage certificates within their environments.</span></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><a style="color: rgb(150, 96, 125); text-decoration: underline;" href="/kb?id=kb_article_view&sysparm_article=KB0541128"><strong><span style="font-family: 'Century Gothic', sans-serif;">How to schedule and manage instance upgrades on Now Support</span></strong></a></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-family: 'Century Gothic', sans-serif;">Learn how to reschedule, cancel, or request an instance upgrade.</span></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"> </p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><a style="color: rgb(150, 96, 125); text-decoration: underline;" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-admin/concept/user-data-usage-policy-now-assist.html"><strong><span style="font-family: 'Century Gothic', sans-serif;">User data usage policy for Now Assist</span></strong></a></p> <p class="MsoNormal" style="margin: 0in 0in 8pt; line-height: 18.4px; font-size: medium; font-family: Aptos, sans-serif; color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"><span style="font-family: 'Century Gothic', sans-serif;">Discover how Now Assist handles data to train models while ensuring privacy and security.</span></p> <div style="color: rgb(0, 0, 0); font-style: normal; font-weight: 400; text-align: start;"> <div> </div> <div> </div> </div></div>