Intune computer sync does not update the Assigned to field in cmdb_ci_computerIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Current Behavior: When running SG-Intune Computer then there is no update of the field Assigned to in cmdb_ci_computer Expected Behavior: When running SG-Intune Computer then update the field Assigned to in cmdb_ci_computer appropriately. Steps to Reproduce: 1.Run the job SG-Intune Computer 2. Confirm the field Assigned to in cmdb_ci_computer but no appropriate update. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } all Cause<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Based on the logic, the script matches u_userdisplayname to the user_name field in the sys_user table and u_userprincipalname to the email field in the sys_user table. If no match is found, it returns an empty string. 1. The entity field mapping form assigned_to_user to assigned_to can be found in the following record.https://<instance name>.service-now.com/nav_to.do?uri=sys_rte_eb_field_mapping.do?sys_id=808dadc077133010039523446810614e2. The assigned_to_user data is fetched via the User Lookup script, using input fields u_userdisplayname and u_userprincipalname.https://<instance name>.service-now.com/nav_to.do?uri=sn_cmdb_int_util_user_lookup_operation.do?sys_id=96dca5c07713301003952344681061413. Here is the User Lookup script:https://<instance name>.service-now.com/nav_to.do?uri=sys_rte_eb_operation_type.do?sys_id=f422e61a771130100dfa1bfaae5a99a6 (function(batch, output) { var util = new sn_cmdb_int_util.CmdbIntegrationUserLookup(); for (var i = 0; i < batch.length; i++) { var userName = batch[i].input_0; // <--------- "u_userdisplayname" var email = batch[i].input_1; // <--------- "u_userprincipalname" if (!userName && !email) { output[i] = ''; continue; } // result is the sys_id of the user record var result = util.lookupUser(userName, email); output[i] = result; } })(batch, output); 4. This script invokes the CmdbIntegrationUserLookup Script Include:https://<instance name>.service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=62cbd616771130100dfa1bfaae5a99d0 Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } There are 3 options: 1: Correct the email address in sys_user record to the accurate one to match with the u_userprincipalname 2: Update the source data to have the email address in the u_userprincipalname3: Adjust the User Lookup logic to select the desired fields for matching users. this is a customization.