Duplicate Incidents Created by Custom Business Rule When interaction is closedIssueWhen an agent uses the "End Chat" UI action button on an "interaction" record in the "Service Operations Workspace", the custom business rule is creating duplicate incidents instead of just a single incident. This issue can be reproduced by following these steps:1. Impersonate user 2. Start a new chat with a live agent by using Virtual Agent.3. Open "Service Operations Workspace" and open the new chat interaction created by you.4. Set the "Interaction Result" as "incident".5. Click on the "End chat" UI action button.6. Two duplicate incidents will be created for the chat interaction instead of creating just a single incident.Resolution1. Review the customization of the business rule.2. Ensure that the customization does not affect the out-of-the-box (OOTB) behavior.3. Redo the customization in a way that does not interfere with the OOTB behavior.4. The customization must adapt to the OOTB behavior, not the other way around.Note: If you need assistance with the above steps, please contact support for further assistance.