<h2>Import Microsoft Teams chat messages into an incident in ServiceNow</h2><br/><div style="overflow-x:auto"><article><div ><h2 >Summary</h2><section><style type="text/css"><!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } </style> <div class="ns-kb-css-body-editor-container"> <ol style="list-style-position: inside;"><li>Create teams chats from incident table to click Start Microsoft Teams Chat<img src="/sys_attachment.do?sys_id=60f63ac7873e8f502d5cbbb5cebb358f" width="986" height="129" /></li><li>Select the person and create chat<img src="/sys_attachment.do?sys_id=c1f6760b873e8f502d5cbbb5cebb35e1" /></li><li>Open chat<img src="/sys_attachment.do?sys_id=b0f6bec7873e8f502d5cbbb5cebb3562" width="1189" height="252" /></li><li>Select Import Messages from Microsoft teams<img src="/sys_attachment.do?sys_id=8df6b20b873e8f502d5cbbb5cebb35cc" width="775" height="409" /></li><li>Select message and select Additional comments or Worknote (in this case: Additional comments) then import <img src="/sys_attachment.do?sys_id=cdf6760b873e8f502d5cbbb5cebb35e5" width="1091" height="628" /></li><li>Can see it as Additional comment as the following image<img src="/sys_attachment.do?sys_id=f0f6bec7873e8f502d5cbbb5cebb355d" /></li></ol> <span id="ns-kb-css-end-div-identifier" style="display: none; pointer-events: none;"></span></div></section></div></article></div>