In the Virtual agent, KB shared from live agent is not clickableDescriptionIn the Virtual agent, KB shared from live agent is not clickable. For example, an agent shares a KN # with an end user. The result is a card but it should have the number field as clickable, which will open that record. This was working for other tables. Release or EnvironmentAnyCauseThis is expected. The customer had the display=true for another record other than the number field for the kb_knowledge dictionary record. For the link to be clickable in the VA, the number field must be siplay=true. Note that only one field per table can have display=true