In the Virtual agent, KB shared from live agent is not clickableIssue In the Virtual agent, KB shared from live agent is not clickable. For example, an agent shares a KN # with an end user. The result is a card but it should have the number field as clickable, which will open that record. This was working for other tables. ReleaseAnyCauseThis is expected. The customer had the display=true for another record other than the number field for the kb_knowledge dictionary record. For the link to be clickable in the VA, the number field must be siplay=true. Note that only one field per table can have display=true