Auto-complete in Edge browser 129.0.2792.52+ searches all reference fields in Service Portal catalog form - Known Error

Auto-complete in Edge browser 129.0.2792.52+ searches all reference fields in Service Portal catalog form Description Starting with Edge browser 129.0.2792.52 or later, when you use the auto-complete function to add personal information to a service catalog form in the Service Portal, it triggers a search of all reference fields in the form. This can freeze your form and require you to reload the page to continue.

Steps to Reproduce

1. Enable the auto-complete function on Edge browser 129.0.2792.52 or later. 2. Open a Service Catalog with multiple reference fields in Service Portal. 3. Select one of the fields and add the personal information using auto-complete.

Expected behavior: Only fields related to personal information are populated.

Actual behavior: Personal information fields are populated but all reference fields on the form become active and trigger searches simultaneously.

Workaround 1. Go to the portal theme record for the portal you are using. 2. Create a new JavaScript include. 3. From the JavaScript include reference field, create a new record. 4. In the display name field, enter the appropriate file name based on your release:

For Xanadu : override-spFormField-xanadu , override-spReferenceElement-xanadu , override-spChoiceList-xanadu) 5. Set the source as UI script. 6. Select the reference field of UI script, and then select New record . 7. Create a new record in the sys_ui_script table with the API name matching the file name. 8. Set UI types as Mobile/Service Portal 9. Copy the content from the following files and paste them into the sys_ui_script

Vancouver override-spFormField-vancouver.txt override-spReferenceElement-vancouver.txt override-spChoiceList- vancouver .txt

Washington DC override-spFormField-washington.txt override-spReferenceElement-washington.txt override-spChoiceList- washington .txt

Xanadu override-spFormField-xanadu.txt override-spReferenceElement-xanadu.txt override-spChoiceList-xanadu.txt

10. Repeat steps 2-9 to override spReferenceElement 10. Repeat steps 2-9 to override spChoiceList

11. Verify that you have three JavaScript incudes in the theme record:

override-spFormField-xanadu override-spReferenceElement-xanadu override-spChoiceList-xanadu Related Problem: PRB1809948