CWS: Email pages only show the value instead of displayValue for created_on information - Known Error

CWS: Email pages only show the value instead of displayValue for created_on information Description In CSM workspace , when email tab i opened from the case record and if the email is existed , then the timestamp showed under the user information does not change even after the timezone is changed between different time zone.

Steps to Reproduce

Open a case record Go to email tab Click on the three dots and click on the compose email Write some test data and send email. Open the email record Go to the preferences and set some timezone , lets say , GMT Refresh the email record and check the timestamp under the user information timestamp of the created email record does not change even after timezone is changed to something other than GMT

Expected Behaviour : Timestamp under the user information should change as per the timezone set in user preferences

Actual Behaviour : Timestamp is not changing as per the timezone set in user preferences

Workaround This problem has been fixed. If you are able to upgrade, review the Fixed In section to determine the latest version with a permanent fix your instance can be upgraded to.