iOS Device Limitations for Barcode Scanning ImprovementsStarting with version 18.3 of the ServiceNow iOS apps, the barcode scanner uses a new framework that improves its reliability and ease of use and enables scanning a wider variety of barcode types. However this new framework is not compatible with the following older iOS devices: iPhone XiPhone 8iPhone 8 PlusiPhone SE (1st Gen)iPad Pro 12.9-inch (1st-2nd Gen)iPad Pro 9.7-inchiPad (5th-7th Gen) For these devices, the apps fall back on the older barcode scanning framework. Starting with version 19.0, the ServiceNow iOS apps will only be compatible with devices that support iOS 17, at which point the devices listed above will no longer be supported.