Onboarding ACC-VC customers to ICSSummary<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } This KB article mentions about the prerequisites to install ITOM cloud services core for ACC Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } ACC-V with ICS 4.1.0 is available with following family release: YokohamaZurichAustralia As ITOM Cloud Services core is a licensable plugin, ITOM Operator Professional V2 (PROD14995) subscription would be needed to be able to install this plugin on the above family releases Instructions<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To use ACC-VC with the MID-less architecture, ie. with ITOM Cloud Service (ICS), make sure to have following requisites in place: Instance must be on ADCv2 to have mTLS support. (To verify this, please follow the steps mentioned in "Related Links" Section)Go to Plugins page and install "ITOM Cloud Services Core (sn_itom_cloud_svc)" scoped appInstall Agent Client Collector for Visibility Content (sn_acc_vis_content) scoped app To install agent on target host and connect to instance using ICS, please follow respective KB articles: For Windows: KB1693031For Mac: KB1693036For Linux: KB1693020 Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } To check if instance using ADCv2, follow the below steps: Instance must be migrated from F5 load balancers to ADCv2 to have mTLS support. To determine if the instance is on ADCv2, either of the below options can be followed: Option #1 Visit the URL: https://<instance>.service-now.com/adcv2/server - If it returns a server name, the instance is on ADCv2/ADCv3. - If the page is not found, the instance is not on ADCv2/ADCv3. Option #2: Run the command in your terminal: curl -v https://<instance>.service-now.com/stats.do 2>&1 | grep "< Server" - If it returns "snow_adc", the instance is on ADCv2/ADCv3. - If it does not return "snow_adc", the instance is not on ADCv2/ADCv3. 2. If both the above option fails, please reach out to Customer support to migrate your instance to ADCv2/ADCv3. NOTE: This moves all instances using that customer VIP to ADCv2/ADCv3, not just a single instance. It is an internal process and it needs to initiated by "CS Staff, SRE, and CNS”. The process is that once customer confirms that they INDEED have to migrate from F5 to ADCv2/ADCv3, they can raise a support case with ServiceNow and Support/SRE can help them in further processes. To check if instance has inbound TLS, follow the below steps: Visit the URL: <instance_url>/adcv2/supports_tls If it returns true, the instance supports inbound TLS