Where is "*No agents are available to chat right now. Check back later." message coming from?Issue The message configured in the chat settings when no agents are available to accept the work item is: 'There are no agents available at the moment. Please try again later.'However, users sometimes receive the below message: 'No agents are available to chat right now. Check back later.'Why there is a difference in the message display? Where the above message is configured? ReleaseAll ReleasesCauseThis message is triggered whenever the 'Max Wait Time' set for the queue is reached.Resolution The triggered message can be modified by navigating to configure > form layout, and then adding the field 'Max wait time message'. From there you can modify the message that is displayed.