Knowledge Articles Translated Versions UI action 'NEW' always visible in scoped app - Support and Troubleshooting

Knowledge Articles Translated Versions UI action 'NEW' always visible in scoped app Issue Knowledge Articles Translated Versions UI action 'NEW' always visible in scoped Article and not Visible in Global scope article.

Cause OOB KB templates works as expected in global scope. The scoped KB template table (example: HR scope) is not expected OOB. Scoped list control will be copied from OOB global scope.

List Control code: answer = !(new KBCommon().canCreateTranslation());

The OOB list control works fine for Global scope because the API calling is correct under global scope. But KBCommon API does not grant access for other non-global scope since it is not visible from other scopes (OOB has access - Global scope only)

So the scoped list control is never working.

Resolution The workaround:

1. In KBCommon script include change field "Accessible from" (access) value from "This application scope only" (package_private) to "All application scopes" (public). https:// .service-now.com/nav_to.do?uri=sys_script_include.do?sys_id=5ae68cb0eb4131007128a5fc5206fefc

2. Go to scoped list control.

3. In the field "Omit new condition" change:

FROM: answer = !(new KBCommon().canCreateTranslation()); TO: answer = !(new global.KBCommon().canCreateTranslation());

4. Go to Filter Navigator -> All Properties

5. Find property: glide.knowman.translation.enable_translation_task and set to 'false' if you would like to see "New" button OR 'true' if you would like to hide "New" button.

Note: According to the documentation, when the glide.knowman.translation.enable_translation_task property is set to false, translate the knowledge article by clicking New in the Translated version related list of a Knowledge form. The Knowledge form that is displayed to translate the article is based on the article template of the source knowledge article. You can enter your translation content in the Knowledge form. However, this is not recommended as it has been superseded by the Localization Framework.

Related Links https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/product/knowledge-management/task/translate-knowledge-article.html