Can I create a link to virtual agent that pre-populates the input field with text?Issue A customer asked if the could create a link to the virtual agent that pre-populates the input field with text. they reviewed this SN doc: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/virtual-agent/reference/va-sysparm.html. The customer is using "sysparm_search_text" but this was not working.ReleaseanyCausesysparm_search_text should be treated like an initial utterance and would run AI Search and/or topic discovery. It doesn't pre-fill the text input. We don't have exactly what you are using for. We have some options of something you can use that is similar to what you want.Resolution1. you could look for a custom variable and choose to display a boolean control like "Would you like to order a <variable value> laptop?" and do what's needed in the topic for yes/no 2. you can also populate a liveagent_ variable in the url and then have your topic modify the interaction.short_description before transferring to an agent. You asked about option #2. I created a recording of an example. Here I have modified the greetings topic to look for a specific parameter and update the short_description of the interaction. When transferred to a live agent, the agent sees that description on the card as well as the property sheet for the interaction.