vRealize Events Missing After Patch or version Upgrade (Authorization Error) of vrealize hostIssue Customers may encounter missing vRealize events in servicenow(em_event) after applying patches or version upgrades to their vRealize host. This problem can be traced by the following error message in the vRealize MID server logs: Worker-Interactive:ConnectorProbe-) [MIDSystem:35] *** Script: vRealize Payload : Response Body of Resource Properties : <head><title>Not Authorized</title></head><body> .We apologize. You are not authorized for the request </body>CauseThe API service on the vRealize host might not be configured for Basic Authentication after the upgrade. vRealize Operations 8.1 and later require Basic Authentication for the MID server to access event data.ResolutionTo enable Basic Authentication for API in vRealize Operations 8.1 and later, complete the steps below. Log into the vRealize Operations Primary node as root via SSH or ConsoleOpen /usr/lib/vmware-vcops/user/conf/api-conf.properties in a text editor.Change the basicAuthentication.enabled property value to true. Example: basicAuthentication.enabled=true Save and close the file.Restart the REST API service: service api restart Repeat steps 1-5 on all other nodes in the vRealize Operations cluster. Ref:https://knowledge.broadcom.com/external/article?legacyId=77271