Discovery is failing with "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException" error. - Support and Troubleshooting

Discovery is failing with "PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException" error. Issue Discovery is failing with below error:

Exception occurred while executing operation Cloud REST - add response to context. Custom operation Failed to run script due to the following error: JAVASCRIPT_CODE_FAILURE: Exception occurred when making http call to the provider. Cause: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target (script_include:AzureApiCommand; line 117)

Cause The SSL handshake with target API url is failing because of no valid certificate is available in mid server.

Resolution Collect the certificates from your internal team. Alternatively you can also collect the certificates by browsing your URL from Internet Explorer. Once you have the certificates, follow the documentation below to add SSL certificates to the MID Server installation. https://docs.servicenow.com/csh?topicname=add-ssl-certificates.html&version=latest Once the certificates are installed, you can list the installed certificates using below keytool command. Search for the alias name of the certificate that is just installed. /jre/bin/keytool -list -v -keystore jre/lib/security/cacerts If a prompt for a password is show, enter if you have any custom password or use the default password i.e "changeit"