Washington DC Patch 4 Hot Fix 1b: Known Errors - Known Error

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Washington DC Patch 4 Hot Fix 1b : Known Errors

This article presents notable known errors in Washington DC Patch 4 Hot Fix 1b, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the Known Error Portal .

Note : The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see Washington DC Release Notes .

Severity 1 The following table lists notable Severity 1 known errors in this patch.

Article Problem Category Title KB0831487 PRB1406482 Tables and Dictionary During CMDB CI Class Models, Discovery, and Service Mapping Patterns application installation or update, some tables under the TPP hierarchy are created in TPC structure KB0870803 PRB1411441 Persistence Fields with type 'Domain ID' in the sys_dictionary_override cause infinite recursion when the TableDescriptor cache is reloaded KB0870330 PRB1456540 Core Platform Changing the class of a record via GlideRecord can drop values if the field belongs to a child of the initially declared table KB1225738 PRB1622571 Performance: Utah Upgrade performance Degradation KB1641694 PRB1759083 DBOnlineAlter looped infinitely reading data from the staging table KB1641687 PRB1761302 CMDB Query Builder 'Insight' queries show high memory usage KB1648911 PRB1772992 The shadow table chunk delete performance issues KB1648610 PRB1781726 Duplicate Encryption Configuration Field records for tables in the CMDB hierarchy can lead to new tables not having the correct number of clone descendant records and causing errors when the tables are queried KB1702685 PRB1804276 Discovery ADM/Process Classifiers put the wrong CI in subsequent Probe ecc_queue outputs, leading to data from the Application updated in the Computer CI and not the application CI KB0727701 PRB631444 Business Logic Processing Changing the sys_class_name of a record can result in the record being deleted if Mandatory field Data Policy prevents the insert in the target table Severity 2 The following table lists notable Severity 2 known errors in this patch.

Article Problem Category Title KB0727944 PRB1238857 Forms and Fields When saving a read-only currency field its value may be converted to default US Dollars automatically KB0727642 PRB1250745 Persistence Slowness and potential browser lock up in reports when there is a dot-walked filter condition on a CMDB table (Table Per Partition extension model) KB0958489 PRB1281005 Agent Workspace Attachment - Attachments are not copy into Incident from Interaction KB0754246 PRB1316881 Authorization/Legacy ACLs VA - On Service Portal when VA widget is display and user it NOT logged in, conversation does not display KB0793453 PRB1368103 Dashboards and Home Pages [Quebec][Dependency Assessment] Individual nodes on the tree are not announced properly when they have focus KB0793289 PRB1375768 Performance Analytics Exporting to PDF does not include the data visualization patterns when they are employed on graphs KB0831493 PRB1407560 Agent Workspace Agent workspace form header: links in information are missing their context KB0869728 PRB1445128 Design System Placeholder for Now-Typeahead-Multi (and possibly other similar Design system components) have a low contrast KB0870570 PRB1455521 UI Builder All tabs are created as shared routes in Dashboard Builder KB0870578 PRB1455578 UX Runtime [Refactoring] [Internal Regression] : Settings menu toggles should be in sync on CWF and Classic Workspaces for Ribbon KB0870579 PRB1457469 Appsee - Seismic Seismic VA dashboard - 'Conversation' table not shows data after sorting by a topic KB0870585 PRB1458043 Application Navigator & Banner Frame When added to the visible UI, both the current Application and the current Update Set select lists have no accessible label KB0870590 PRB1458929 Performance Analytics [High chart upgrade 8.2.2] Heatmap and geomap visualization are broken KB0870896 PRB1459399 Agent Workspace Process Automation Designer (PAD) - Condition Builder fields are not populated in Modify Condition Widget in PAD Application KB0966593 PRB1477967 UI Builder Client Scripts do not save when using UIB in Firefox KB0966596 PRB1485591 Lists Simple - List component is not available in the Dashboard Builder KB0966598 PRB1492041 Mobile Platform Mobile Task button actions on WOT form page do not refresh the form once the Task has been accepted/rejected KB1123826 PRB1501129 Software Asset Management Professional [Accessibility] - License Usage - Focus is missing after clicking Run Reconciliation button from pop-up KB0966640 PRB1507712 Agent Workspace The calendar picker is picking invalid dates for today, yesterday, and all calendar left menu options. KB1587295 PRB1538972 Configuration Management Database (CMDB) [Query Builder] CMDB Query Builder High Memory Utilization With Queries Containing Operator Nodes KB1005139 PRB1539267 PDF Generation Korean letters are getting garbled when the PDF file is generated from a report KB1005406 PRB1541411 Lists [Workspace WHC] Highlighted / selected / hover pages are indistinguishable in list pagination KB1166040 PRB1572894 Enterprise Portal EVAM data source bypasses Query Business Rules on Project Workspace KB1274851 PRB1581528 Persistence Queries still run on the database after the client has disconnected - "Read timed out" exception KB1198693 PRB1601193 Authentication [Tokyo Partner Testing] Cannot register a new user account on Login page (Polaris view) KB1220333 PRB1634193 In Tokyo, after using 'ClearValue' in a catalog client script on Service Portal, the value of a checkbox a returns a blank string KB1309227 PRB1658441 System Notifications are not translatable with respective i18 language KB1433675 PRB1669965 HAM - Enabling CSDM Life Cycle plugin changed "State" value a number of records in the alm_hardware table to "consumed" KB1430596 PRB1673239 Cursor flickering/placement issues when typing in string fields (Description, work notes, etc.) KB1564044 PRB1689640 HR Case "Description" [description] contains escape code for special characters KB1637446 PRB1703346 Script Debugger doesn't work in module scripts KB1556755 PRB1708634 MID Server Script Files get skipped in instance/app upgrades, after Checksum values are automatically added KB1575573 PRB1710720 Customers can break xmlstats.do for ServiceNow, causing outages, if they remove the "public" role from the AAdminProcessor.execute ACL KB1629327 PRB1717895 [Related List Condition] NQ, BETWEEN, glide list type with OR logical operator in a related list condition query seems to be behaving as "AND" operator KB1700278 PRB1719552 AppClient showing pending state while application installed with success KB1587782 PRB1732676 Variable ${comments_and_work_notes} not working after upgrade to Vancouver for HR cases , works fine in Tokyo instance KB1628704 PRB1734388 Unable to decrypt protected script after cloning KB1637537 PRB1741844 Reconciliation in Software Asset Management is not working after upgrading to WashingtonDC KB1635281 PRB1743909 Trailing space in sys_app_module.application value can cause 500 error KB1649407 PRB1746800 Hosted Plugin fail to load static content in cache post activation ( Hosted plugin: the host app is not able to load the macros under "ui.jtemplates", because of that the openframe functionality is broken in non Polaris UI ) KB1642172 PRB1760522 JDBC Probe does not work from Orchestration KB1700665 PRB1761025 [surf] Connection sharing can occur when GlideSession is replaced KB1645993 PRB1763146 GlideFilter is generating different javascript from the same encoded query if it has a NQ (new query) to add multiple conditions KB1646316 PRB1763535 When the CRUD operation is triggered from a Record producer script in non-global scope, business rules not executed due to incorrect 'current' reference KB1645935 PRB1768085 Overriding glide.cache.hard_references can cause the dependency cache to be garbage collected when upgrading to Washington KB1647815 PRB1772384 Now Virtual Agent is not responding in Microsoft Teams KB1646553 PRB1773544 Initializing CryptoCore before GlideController causes the system to use PST, ignoring default timezone config KB1702121 PRB1777777 Similarity calculation stucks or slows down SOW pages since it takes more then 35 seconds KB1651332 PRB1779636 AI Search in the portal hangs when a second search is done consecutively KB1695712 PRB1781787 While installing Now Assist for Creator app, dependencies are not loading and can't install the app KB1651462 PRB1783850 High memory usage by viewrule_all_cache (Workspace View Rules) KB1649352 PRB1784983 duplicate UI Scripts that have the same exact name prevent a workspace page from loading KB1698772 PRB1785629 Manage Human Resource Catalog page is not loading KB1650937 PRB1786423 Transpiler per-thread memory check is flawed KB1650707 PRB1786820 [External] Discovery Schedules can become hung in duplicate IP processing due to duplicate device histories for same IP KB1650157 PRB1787017 In Software Asset Workspace, the "Total cost" is generated incorrectly when "glide.sys.date_format" property value is other than the default format: yyyy-MM-dd KB1652694 PRB1790120 If new columns are not available (perhaps because sys_flow_context has more than 100M rows) Flow Engine V2 should not be enabled and if it is enabled we should continue executing on v1 KB1698757 PRB1790374 De-duplication template not honoring 'Only allow updates from duplicate CIs when the main CI value is null' option KB1699358 PRB1792544 NullPointer Exception when using gs.log after Washington Upgrade, if LES enabled and the LES source configured with syslog in global scope filter KB1701079 PRB1799862 Patterns on agent: applicative credentials are logged as clear text in acc.log KB1702700 PRB1804575 CollectingLRUCache can grow large due to fUseStats which can cause heap memory pressure KB1702981 PRB1806422 AI search result count varies after clicking the navigation tabs when performing Global search in Next Exp UI & in the CSM workspace UI. KB0829912 PRB576612 UI Components [TBF] Translated fields still using English Sort Order KB0598187 PRB668806 Project Portfolio Management Cannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected KB0635475 PRB964769 Performance Analytics ***DO NOT USE FOR CASE ATTACHMENT, if there are questions on this PRB please create a TASK***