End users, ITIL users and new admin users cannot see catalog items on portalSummaryEnd users, ITIL users, and new admin users cannot see catalog items on the portal ReleaseAll ReleasesInstructionsThe OOB User Criteria does not have the SNC_External rolehttps://instance-name.service-now.com/user_criteria.do?sys_id=66c1b50e730333009508738234f6a7c9Add the role to fix the issue.