Search KB article quick action is not displaying any record in agent workspace chatIssue In an agent conversation with an end user. if the agent uses the quick action "search KB" and adds a keyword. Nothing comes back. The agent sees "No matching articles visible to the requestor were found." OOB i get the same. Note that the assist panel does keyword search and does work fine. Can this be reconfigured? Can this be filtered so that it only shows KB articles pertinent to the end user? ReleaseWashington DC and onCauseIn Washington DC there was a change to filter out the KBs in the quick action result to show only the ones that are readable by the end user. This was done as part of a defect where initially the KBs were shown in the requester's language to the agent. PRB1698155 for reference And how are we evaluating if the KB is readable by the end user or not in the quick action parameter? It uses the opened_for column in the record to filter out the records that are now filtered by the agent's access. The query is there in the quick actions param xml that is invoking the scripted API. Link below. https://<instance_id>.service-now.com/nav_to.do?uri=quickactions_param.do?sys_id=1ec5644bc34505103f4fcd7b7940c7c8ResolutionHow are we evaluating if the KB is readable by the end user or not in the quick action parameter? It uses the opened_for column in the record to filter out the records that are now filtered by the agent's access. The query is there in the quick actions param xml that is invoking the scripted API. Link below. https://<instance_id>.service-now.com/nav_to.do?uri=quickactions_param.do?sys_id=1ec5644bc34505103f4fcd7b7940c7c8