PARexport server Load Balancer returns timeout to servicenow instance - Known Error

PARexport server Load Balancer returns timeout to servicenow instance Description There is an error generating PDF reports via 'Scheduled Email of a Report' > 'Error: Export failed using PARExport server'

Steps to Reproduce

Some customers might get timeout exception when they request an export. This happens randomly probably on busy times. On parexport logs we don't see an issue load is increased but no indication of any error. But on ServiceNow instance request gets timeout.

Workaround This problem is currently under review. You can contact ServiceNow Technical Support or subscribe to this Known Error article by clicking the Subscribe button at the top right of this form to be notified when more information will become available.