Import Sets: Imports via CSV Files Create Blank/Empty Configuration Item RecordsIssue A CSV file Import Set, triggered via Inbound Email Action or another means, is used to import records to the Configuration Management Database (CMDB). The records show empty information on the staging table. After transform, the names of the CI records are blank. Other information on the CI records may also be blank.CauseUpon examination, the CSV files used had one or more of the following issues: Leading whitespacesMore data values than provided columns (example: values for seven columns when the CSV is only configured for six columns)Unexpected/inconsistent/improper CSV formattingResolutionIf data imported from a CSV file appears incorrect on the staging table, the CSV file itself should be examined to ensure it follows correct formatting and that it does not contain more data values than provided columns. Text editors and programs specifically designed for CSV files may be used to determine if a CSV file has data or formatting issues.