VA Card response not workingIssue An issue of when creating a case topic was throwing the error of "Can't find a valid record".ReleaseAnyCauseThe root cause of this is because of the custom topic " was in global scope. And global scope does not have access to the sn_hr_core_case_payroll table. ResolutionIf you change the user's current scope (scope picker upper right) to "Human Resources: Core", open the topic, change the name, and save, the new duplicate topic will be in the HR scope. And that topic works.