Questions on how to modify / add additional field on secondary details (i.e., 1min read, updated 3 months ago, 5 views...) in Agent Assist of Service Operations Workspace kb_viewSummarySteps to reproduce : 1. Hop in your instance2. Navigate tohttps://<your instance>.service-now.com/now/sow/record/incident/<sys id of the incident record> 3. Click 'agent assist' icon where it's far right panel -> type 'test' or others to be shown KB article then click it Would like to know if there's a way to modify / add additional field on secondary details (i.e., 5min read, updated 2 months ago, 5 views, Average rating 0/5 etc) Related Linksthe Dev's findings below : >> knowledge article is shown in the details view of Agent Assist is controlled by sn-knowledge-detail Seismic component developed by Knowledge team. >> the code for it doesn't seem to have a customization option to control what meta information is shown. confirmed : >> it's not possible to customize and No workaround exists for this issue due to the fact that the logic responsible for showing metadata of knowledge article is positioned inside Seismic component.