IT Remediation Workspace Has Extra 'Reason' Options For Request ExceptionIssue There is a gap in functionality between UI16 and next experience for the modal opened by the 'Request Exception' UI action. The 'Reason' choice list opened by the modal in UI16 will filter out choices which are inactive, the 'Reason' choice list used in the next experience does not apply the same filter.Cause---This is a product defect for which we have created PRB1790357 - a fix will be deployed in a future release to address the gap. The feature works a bit differently from the back-end when comparing UI16 to the workspace ---From UI16, the choices for the reason field are fetched with the AJAX request: sn_vul.VulnerabilityAJAX.retrieveSubstates() https://<instance_name>.service-now.com/nav_to.do?uri=sys_ui_page.do?sys_id=a9f62f0aff3302007a6dffffffffff9e ---The workspaces uses the below data broker which is not filtering out inactive records https://<instance_name>.service-now.com/nav_to.do?uri=sys_ux_data_broker_transform.do?sys_id=bc16bfed777501102824914f58106173ResolutionServiceNow's development team will push a fix for PRB1790357 in a future release to address this scenario. As an interim solution the data broker linked above can be modified to only retrieve choice records in the active state.