Service Mapping reference

IT Operations Management > <a class="link" href="../../../product/it-operations-management/reference/itom-visibility-landing-page.html" title="The ServiceNow ITOM Visibility product consists of ServiceNow Discovery, ServiceNow Service Mapping, Certificate Inventory and Management, Service Graph Connectors, CMDB 360, and Firewall Audits and Reporting. Discovery and Service Mapping give you a unified, connected view of your entire IT network and the services that it supports.">ITOM Visibility >

Reference topics provide additional information about mapping and fine-tuning application services using Service Mapping lists and forms.

Service Mapping Workspace The Service Mapping workspace provides a central location to streamline the process of mapping your application services. Use the visualizations and reports to analyze, monitor, and update your resources, create application services, and manage your service mapping tasks efficiently. Name suggestions for application service candidates Automated Service Suggestions provides meaningful name suggestions for service identification, which you can access on the Application Service Suggestions tab in the Service Mapping workspace. Application service readiness dashboard in configurable workspace Review the information on the dashboard to ensure that you are ready to discover and map application services based on machine learning (ML). Service Mapping uses data processed by Predictive Intelligence to generate suggestions for traffic-based connections. Components installed with Service Mapping Plus Several types of components are installed with activation of the Service Mapping Plus plugin, including tables and scheduled jobs. Components installed with Service Mapping Several types of components are installed with activation of the Service Mapping plugin, including tables, user roles, properties, and scheduled jobs. Domain separation and Service Mapping Domain separation is supported in Service Mapping . Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. Service Mapping Recomputation Keep application services up to date and track changes to services through the recomputation capability of the Application Service feature of Service Mapping . Recomputation jobs recalculate mapped application services when changes occur to an associated configuration item (CI) within the Configuration Management Database (CMDB). Connection Suggestions list Review details of connection suggestions to decide which connections are relevant for application services. Entry point attributes Service Mapping comes with a wide range of preconfigured entry point types that cover many commonly used applications. Check attribute definitions to correctly add entry points to your application services. MID Server properties used by Service Mapping Service Mapping uses the MID Server parameters during discovery and mapping. Do not change default values for these parameters unless you are troubleshooting the discovery process. Preconfigured CI relationships in tag-based discovery Several preconfigured CI relationships participate in tag-based discovery, by default. The Traversal Rules for Application Services [svc_traversal_rules] table stores these relationships. Properties related to tag-based discovery The Service Mapping plugin includes several properties specifically related to tag-based discovery. Traversal Rules for Application Services form completion To edit an existing CI relationship or add a new CI relationship during the tag-based discovery process, complete the Traversal Rules for Application Services form. Keyboard shortcuts for operating Service Mapping in accessibility mode You can access all service instance maps and service forms using a keyboard in the accessibility mode. Example definitions for service families in tag-based mapping When preparing to map application services based on tags, create tag categories that contain tags with similar use. Define a tag-based service family and the tags you want to use for mapping. In addition to tag categories, you can also define tag values to narrow the criteria for the service candidates created by Service Mapping . Use these examples for guidance. Traffic-based connections list Refer to this chart for information about traffic-based connections when you remove CIs from an application service.

Parent Topic: Service Mapping