<h2>Service Catalog release notes</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Service Catalog release notes" /><meta name="abstract" content="The ServiceNow Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Xanadu release." /><meta name="description" content="The ServiceNow Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Xanadu release." /><meta name="DC.relation" scheme="URI" content="../../release-notes/now-platform-capabilities/now-platform-capabilities-rn-landing.html" /><meta name="DC.relation" scheme="URI" content="../../release-notes/family-release-notes.html" /><meta name="DC.relation" scheme="URI" content="../../release-notes/concept/rn-learn-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../release-notes/concept/rn-n-1-landing-page.html" /><meta name="DC.relation" scheme="URI" content="../../release-notes/new-features-changes.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-03-29T16:22:51+05:30" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="product" content="product_name" /><meta name="workflow" content="workflow_name" /><meta name="mini-toc" content="yes" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="service-catalog-rn" /><link rel="stylesheet" type="text/css" href="../../CSS/commonltr.css" /><title>Service Catalog release notes</title></head><body id="service-catalog-rn"> <div class="breadcrumb"><a class="link" href="../../release-notes/family-release-notes.html" title="The ServiceNow Xanadu release includes new products and applications, as well as additional features and fixes for existing products. Read the release notes to learn about the release, prepare for your upgrade, and upgrade your instance.">Xanadu release notes</a> > <a class="link" href="../../release-notes/concept/rn-learn-landing-page.html" title="The Xanadu release includes new features and improvements built on the ServiceNow AI Platform.">Learn about the Xanadu release</a> > <a class="link" href="../../release-notes/concept/rn-n-1-landing-page.html" title="When you upgrade from the Washington DC release, understand the fixes in each release version, notable changes for the user interface, browser support, plugin updates, and each feature's upgrade and migration tasks if applicable.">Release notes for upgrading from Washington DC</a> > <a class="link" href="../../release-notes/new-features-changes.html" title="Review the new features and changes in this release by product.">Features and changes by product</a> > </div> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Service Catalog</span> release notes</h1> <div class="body refbody" id="service-catalog-rn-rn-body"><p class="shortdesc">The <span class="ph">ServiceNow®</span> <span class="ph">Service Catalog</span> application provides a requester view of the available services and products offered by the departments within your organization. <span class="ph">Service Catalog</span> was enhanced and updated in the <span class="ph">Xanadu</span> release.</p> <div class="section" id="service-catalog-rn__service-catalog-rn-highlights"><h2 class="title sectiontitle"><span class="ph">Service Catalog</span> highlights for the <span class="ph">Xanadu</span> release</h2> <div class="p" id="service-catalog-rn__service-catalog-rn-highlights-1"> <ul class="ul" id="service-catalog-rn__ul_rpn_tx2_x1c"><li class="li">Fill a catalog item form inline in the <span class="ph">Virtual Agent</span> conversation.</li><li class="li">Let users experience the support of Zero Trust Access (ZTA) security model for <span class="ph">Service Catalog</span>.</li><li class="li">Experience the faster loading of popular catalog items in the Popular Items widgets.</li></ul> </div> <p class="p" id="service-catalog-rn__service-catalog-rn-highlights-2">See <a class="xref" href="../product/service-catalog-management/concept/service-catalog.html" target="_blank" rel="noopener noreferrer">Service Catalog</a> for more information.</p> </div> <div class="section" id="service-catalog-rn__service-catalog-rn-new-features"><h2 class="title sectiontitle">New in the <span class="ph">Xanadu</span> release</h2> <div class="p" id="service-catalog-rn__service-catalog-rn-new-features-1"> <dl class="dl"> <dt class="dt dlterm"><a class="xref" href="../product/service-catalog-management/concept/request-topic-blocks-va.html" target="_blank" rel="noopener noreferrer"><span class="ph">Added inline render type support of catalog item in <span class="ph">Virtual Agent</span></span></a></dt> <dd class="dd"> <p class="p">Fill a catalog item form inline in the <span class="ph">Virtual Agent</span> powered by Natural Language Understanding (NLU).</p> <p class="p">For example, while requesting a catalog item that’s marked inline render type, the requester can fill the item and its options within the <span class="ph">Virtual Agent</span> conversation.</p> </dd> </dl> </div> </div> <div class="section" id="service-catalog-rn__service-catalog-rn-activation"><h2 class="title sectiontitle">Activation information</h2> <p class="p" id="service-catalog-rn__service-catalog-rn-activation-1"><span class="ph">Service Catalog</span> is a <span class="ph">ServiceNow AI Platform</span> feature that is active by default.</p> </div> <div class="section" id="service-catalog-rn__service-catalog-rn-related-apps"><h2 class="title sectiontitle">Related <span class="ph">ServiceNow</span> applications and features</h2> <div class="p" id="service-catalog-rn__service-catalog-rn-related-apps-1"> <dl class="dl"> <dt class="dt dlterm"><a class="xref" href="../product/service-catalog-management/concept/now-assist-for-catalog-generation.html" target="_blank" rel="noopener noreferrer">Now Assist in Catalog Builder</a></dt> <dd class="dd">Use <span class="ph">ServiceNow®</span> <span class="ph">Now Assist</span> in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.</dd> <dt class="dt dlterm"><a class="xref" href="../product/service-catalog-management/concept/using-catalog-conversational-experience.html" target="_blank" rel="noopener noreferrer">Catalog Conversational Coverage</a></dt> <dd class="dd"><span class="ph">ServiceNow®</span> Catalog Conversational Coverage provides a dashboard to view a high-level overview of the conversational and non-conversational catalog items.</dd> <dt class="dt dlterm"><a class="xref" href="../product/employee-center/concept/employee-center-landing-page.html" target="_blank" rel="noopener noreferrer">Employee Center</a></dt> <dd class="dd"><span class="ph">ServiceNow</span> <span class="ph">Employee Center</span> portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.</dd> <dt class="dt dlterm"><a class="xref" href="../integrate/authentication/concept/session-access.html" target="_blank" rel="noopener noreferrer">Zero Trust Access</a></dt> <dd class="dd">Zero Trust Access (ZTA) is a security model that assumes that no user or device is trusted by default.</dd> </dl> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="../../release-notes/now-platform-capabilities/now-platform-capabilities-rn-landing.html" title="ServiceNow AI Platform capabilities were enhancements and updates in the Xanadu release.">ServiceNow AI Platform capabilities release notes</a></div> </div> </div></body></html></div>