On-Call Scheduling release notes

Xanadu release notes > Learn about the Xanadu release > Release notes for upgrading from Washington DC > Features and changes by product >

The ServiceNow® On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release.

On-Call Scheduling highlights for the Xanadu release Reduce and resolve gaps in on-call shifts more efficiently with the new 2024 schedule engine. Reduce the time required to add, remove, or move members from a shift more efficiently. Confirm member continuity with the new schedule engine.

See On-Call Scheduling for more information.

Changed in this release On-Call Scheduling new schedule engine

The new 2024 schedule engine offers a more efficient and improved experience for managing your schedules and shifts. On-Call Scheduling supports an automatic upgrade to the new schedule engine.

On-Call Scheduling new schedule engine

The new schedule engine introduces the following enhancement: Shift support to resolve gaps resulting from member placement. Resolve daily rotation gaps, caused by adding or removing members, holiday schedules, or extra time. Verifies user continuity based of the last on-call member from the previous schedule. Improved performance by reducing the time required to add, remove, or move members.

Activation information On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see Activate On-Call Scheduling . Activating this plugin activates the following third-party libraries: FullCalendar library DHTMLX scheduler Note: The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

Related ServiceNow applications and features Notify

In addition to emails, you can send on-call escalation notifications as SMS alerts and voice calls. Engage on-call escalation in ServiceNow® Notify conference calls.

ITSM Mobile Agent

Access the upcoming shifts and time-off requests of team members in the ServiceNow® ITSM Mobile Agent app. Send On-Call Scheduling escalation notifications as mobile push notifications.

Service Operations Workspace for ITSM

Identify available On-Call Scheduling members of a support group who can be contacted to resolve an issue in ServiceNow® Service Operations Workspace .

Parent Topic: IT Service Management release notes