Now Mobile app demo - Product Documentation: Xanadu

Now Mobile app demo

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Now Mobile app demo

Access the demo in your Now Mobile app to learn how the app can help you work from anywhere using your mobile device.

The Now Mobile demo includes curated demonstrations to show how employees, new hires, and Chief Information Officers (CIO) can get work done on their mobile device.

Access the demo In the Now Mobile app, tap Try with a demo account . Then select the role that matches the demo you'd like to see: Employee - quickly submit incidents and requests, manage tasks, and access company resources Chief Information Officer - quickly measure the performance of IT as a business unit, be informed of key updates, and monitor progress of major initiatives New Hire - get access to resources and information necessary to start a new job successfully

Table 1. Demo screens with different personas Demo screen Persona selection screen

Demo highlights The Now Mobile demo displays a launcher screen divided into UI sections. Tap an item in any section to open the item. For details on how launcher screens, other types of screens, and actions work together in the mobile environment, see Mobile hierarchy .

Employee Campaigns

The carousel display shows how you can easily present targeted information to employees based on location, job role, and other key criteria. Rich media, including in-app video playback, can cover a variety of important company communications.

Frequently Used Items

The display includes an example of shortcuts to items employee users are likely to access frequently, such as scheduling a visit to the tech lounge. These can be configured by the organization to keep them readily available for employees. For more information about the tech lounge example, see Walk-up Experience . For more information on office entry codes, see Verify your health status and compliance .

My Items

The My items section provides links to active tasks, requests, assets, and team members.

Tasks

Items assigned to a user for completion, such as approvals or policy acknowledgement, will appear in the tasks for the employee. Inline action can be taken to respond to approval requests.

Requests

Once the employee has submitted a request for an item or service the open ticket or case will be available here to track. Universal requests, indicated with a UR at the beginning of the case number, can be easily transferred between departments as needed. For more information on services and requests, see Request experience in Now Mobile .

Assets

Items assigned to a user are itemized for easy reference, making it simple to report an issue or review all checked out assets. For more information, see Hardware Asset Management .

Team

Reaching colleagues is just a tap away. In addition to contact information, profiles show examples of how deeplinks can directly launch other apps, such as a Microsoft Teams chat or a LinkedIn profile. For information on configuring native mobile functions like those used to make calls and send emails, see Mobile functions .

Services

Employees can request items or help from departments across the enterprise. Popular services make the most commonly requested needs easy to find. Other items are easy to browse by topic or can be reached via the search.

Saved

Use saved views to gain quick access to frequently used screens and views. Saved views enable you to save any screen or web page within your mobile app. Learn more about Mobile saved views .

Health

Employees have everything they need for workplace health and safety. Users can verify health, make reservations, or report vaccinations. For more information, see Safe Workplace for mobile .

Virtual Agent Chat

Use the chat button to connect to a virtual agent. Virtual agent is an automated conversational interface you can use to address common issues, such as password resets, or email account setup. The Now Mobile uses a quick action to access chat. For more information on Virtual Agent, see Virtual Agent . The chat button on the demo launch page is a quick action. For details on how to add a virtual agent to your mobile apps, see Enable Live Agent in the Now Mobile app .

Chief Information Officer (CIO) Value

CIOs need to always have a pulse on the value being delivered by IT to the business. Implementing this core value is delivered within the following sections:

Targets

Quickly glance at how IT is performing against its set targets. This ultimately ties to the CIOs objectives and key results (OKRs). Possible targets could be:

IT spend to plan YTD Employee satisfaction Number of projects delivered YTD Investments

What strategies and business units are investing in IT.

Business Enablement

Review and identify any current Capability gaps and take action to address them.

Business Consumption

See the details of subscription or license costs, the vendor, type of agreement, and most importantly when a contract is ending.

Risk and Resiliency

Service Degradation

Service availability and performance issues that the CIO needs to be aware of.

Security and Compliance

Security vulnerabilities that are possible risks to the business and compliance issues that need to be addressed to avoid audits.

Execution

Goals

Standards compliance goals as well as applications retired or cloud migration business goals.

Projects in Red

Understand what the project is slated for along with access to current and past status reports. These reports can include executive summaries on the status to decide whether or not to engage with the project.

Upcoming Releases

Single view to track all new products, features, and enhancements being delivered across the organization.

Digital Transformation

Measure and track execution of the digital transformation efforts within IT, in support of all business units.

Saved Items

Any of the cards or graphs or metrics have drill-down capability, allowing the CIO to navigate down to specific records in ServiceNow. In addition, any section of the CIO mobile has a Save item feature that can serve as bookmarks, so the CIO has a place to go directly to what is top of mind rather than having to navigate to a particular area of the mobile.

Saved items are all available with a single tap and swipe under Saved at the bottom of the CIO mobile app.

New Hire Note: The Mobile Onboarding app is being deprecated!

With the ServiceNow AI Platform Rome release in September 2021, we started phasing out support for the Mobile Onboarding app. Customers may no longer activate it, and we are not offering enhancements or non-critical bug fixes. Mobile onboarding features are available in the Now Mobile app for HR Service Delivery .

Welcome Section

Easily present targeted information to employees based on location, job role, and other key criteria. Rich media, including in-app video playback, can cover a variety of important company communications.

Get Ready

A list of common tasks from across the organization that new employees may complete as part of their onboarding experience. These tasks are lifecycle activities, which are part of the Enterprise Onboarding and Transitions application. For more information on lifecycle activities, see Configure a lifecycle event activity .

New Hire Contacts

Use the contacts in this section to view and connect with colleagues using your mobile device's built in capabilities.

For information on configuring functions like those used to make calls and send emails, see Mobile functions .

Get Informed

Use targeted mobile campaigns to push relevant information to employees at the right moment. Tapping into this section opens a screen with helpful info about New Hire orientation.

Learn more about the Now Mobile app Use the following links to learn more about on how to use and configure the Now Mobile app.

Now Mobile app Configuring the Mobile Platform

Parent Topic: Now Mobile app