Now Assist skills - Product Documentation: Xanadu

Now Assist skills

Now Assist products provide generative AI skills that are tailored to meet the needs of users in different workflows.

The following sections describe the available Now Assist skills.

Table 1. Available skills by workflow Workflow Product Available skills Technology Now Assist for Configuration Management Database (CMDB) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/na-cmdb-config-item-summarization.html" title="Configuration items (CIs) are a central element in numerous features such as Incident Management and Event Management, and they are associated with the respective incidents and alerts. This skill gathers all of those incidents, alerts, security vulnerabilities, and associated records into a single summary.">Configuration item (CI) summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/na-cmdb-manage-duplicate-ci-skill.html" title="Use Now Assist to review de-duplication tasks, create de-duplication templates, assign tasks to templates, and run the templates. In every step and choice that you make, the manage duplication CIs skill directs you to the next step according to your selection.">Manage duplicate configuration items (CIs)

Technology Now Assist for IT Operations Management (ITOM) Alert analysis Alert investigation

Technology Now Assist for IT Service Management (ITSM) Change request risk explanation Change request summarization Chat reply recommendation <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-chat-summary.html" title="You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.">Chat summarization Incident assist <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Incident summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-kb-generation.html" title="You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.">KB generation Resolution notes generation Sidebar discussion summarization

Technology Now Assist for Security Incident Response Post incident analysis Security incident recommended actions <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Security incident summarization Resolution notes generation Correlation insights

Technology Service Graph Connectors Service Graph Connector diagnosis Technology Now Assist for Strategic Portfolio Management (SPM) Email project summary <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-feedback-summary.html" title="Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.">Feedback summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-feedback-summary.html" title="Summarize one or multiple feedbacks received using the feedback summarization or multi feedback summarization that is generated by Now Assist. By reading a feedback summary, your product managers can get enough details to improve the product features, usability, and performance.">Multi feedback summarization Project Gen AI docs Planning item Gen AI docs EAP teams Gen AI docs

Customer Now Assist for Customer Service Management (CSM) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Case summarization Chat reply recommendation <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-chat-summary.html" title="You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.">Chat summarization Email response skill <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-kb-generation.html" title="You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.">KB generation Resolution notes generation Sidebar discussion summarization Voice call summarization

Customer Now Assist for Field Service Management (FSM) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-kb-generation.html" title="You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.">KB generation Sidebar discussion summarization Work order task closure summarization

Customer Now Assist for Financial Services Operations (FSO) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Claim case summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Dispute case summarization

Customer Now Assist for PSDS <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-chat-summary.html" title="You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.">Chat summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Government case summarization Resolution notes generation

Customer Now Assist for Telecommunications, Media and Technology (TMT) Resolution notes generation <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Service problem case summarization Test summarization

Employee Now Assist for Health and Safety <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Health and Safety incident summarization Employee Now Assist for HR Service Delivery (HRSD) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-chat-summary.html" title="You can quickly learn the details of a chat from a chat summarization generated by Now Assist. By reading a chat summarization, you can get enough details about the chat and can save your requester from having to repeat the same information that the requester already provided to Virtual Agent.">Chat summarization Sidebar discussion summarization Chat reply recommendation <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-kb-generation.html" title="You can quickly write drafts of knowledge articles based on cases, incidents, or work order tasks with Now Assist. Generating article content with artificial intelligence (AI) enables agents to write efficiently as they address common user concerns.">KB generation Email response skill <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Case summarization Resolution notes generation

Employee Now Assist for Legal Service Delivery (LSD) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Legal matter summarization <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Legal request summarization

Employee Now Assist in Contract Management Contract analysis <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-cm-contract-metadata-ext.html" title="Use this Now Assist in Contract Management Pro skill to extract metadata from a signed contract and add the information to the mapped fields in the contract repository. You can review the extracted information and make necessary corrections on the DocIntel viewer.">Contract metadata extraction

Creator Now Assist for Creator App generation Catalog item generation Intelligent code recommendations Data visualization generation Flow generation Flow recommendations <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-playbook-generation-skill.html" title="Now Assist for Creator includes the playbook generation skill. Playbook generation gives generative AI capabilities to playbook authors, who can provide text directions to create a playbook outline with placeholder activities.">Playbook generation Robotic Process Automation (RPA) bot generation Refine content Spoke generation UI generation

Platform <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-on-now-platform.html" title="Most Now Assist generative AI products include skills in the Platform workflow, such as product navigation. Some Now Assist products include skills for the conversational user and platform experience, as well as knowledge article recommendations.">Now Assist skills in the Platform workflow Platform <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-platform-conv-experience.html" title="Conversational experience generative AI skills can improve the user self-service experience. Platform Now Assist skills generate search summaries, order catalog items from the chat window, and create Virtual Agent topics that use large language model (LLM) topic discovery.">Now Assist conversational experience

Now Assist Q&A Genius Results Now Assist Multi-Turn Catalog Ordering Now Assist Topics Subflows and actions

Knowledge

Knowledge content recommendation

Platform skills

Navigation

Finance & Supply Chain Now Assist for Accounts Payable Operations (APO) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Invoice case summarization Finance & Supply Chain Now Assist for Supplier Lifecycle Operations (SLO) <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-intelligent-experiences/page/administer/now-assist-platform/concept/now-assist-case-summary.html" title="You can quickly learn the details of a record from record summarization generated by Now Assist. By reading a Record summarization, you can get details about a case or incident and can save your requester from having to repeat the same information that the requester has already provided.">Supplier case summarization Finance & Supply Chain Now Assist for Sourcing and Procurement Operations (SPO) Fulfiller summarization for Sourcing and Procurement Operations