<h2>Task Intelligence for ITSM</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Task Intelligence for ITSM" /><meta name="abstract" content="ServiceNow Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes." /><meta name="description" content="ServiceNow Task Intelligence for ITSM uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-06-15T19:06:11+05:30" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="mini-toc" content="yes" /><meta name="page-type " content="landing-framework " /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="c-itsm-task-intelligence" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Task Intelligence for ITSM</title></head><body id="c-itsm-task-intelligence"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Task Intelligence for ITSM</span></h1> <div class="body conbody"><p class="shortdesc"><span class="ph">ServiceNow®</span> <span class="ph">Task Intelligence for ITSM</span> uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes.</p> <div class="section" id="c-itsm-task-intelligence__section_jmy_rsk_trb"><h2 class="title sectiontitle">Get started</h2> <div class="p"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="c-itsm-task-intelligence__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="exploring-task-intel-itsm.html" title="With Task Intelligence for ITSM, you can set up and deploy machine learning models to predict field-level recommendations and identify similar records for incidents, which will appear as actionable recommendations in the side panel."><span class="ph">Explore </span><img class="image decorative" id="c-itsm-task-intelligence__image_td2_gp4_2yb" src="../../../reuse/icons/brand-icons/bus-explore.svg" alt="" /><span class="ph">Learn about <span class="ph">Task Intelligence for ITSM</span> concepts and features.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="configure-task-intelligence-for-itsm.html" title="Configure Task Intelligence for ITSM so agents can use the application to get the field level predictions and similar records on incidents as actionable recommendations in Service Operations Workspace."><span class="ph">Configure </span><img class="image decorative" id="c-itsm-task-intelligence__image_u45_yp4_2yb" src="../../../reuse/icons/brand-icons/bus-sdlc.svg" alt="" /><span class="ph">Configure environment, tools, and user access.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="using-task-intelligence-itsm.html" title="Use the machine learning capabilities of Task Intelligence for ITSM to predict field level recommendations and similar records on the incidents which appear as actionable recommendations in the side panel."><span class="ph">Manage</span><img class="image decorative" id="c-itsm-task-intelligence__image_ctc_fq4_2yb" src="../../../reuse/icons/brand-icons/bus-manage.svg" alt="" /><span class="ph">Learn how you can use <span class="ph">Task Intelligence for ITSM</span>.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="task-intel-monitor-analystics.html" title="You can view the impacts of your trained incident prediction models. Monitor model performance overtime, track business value, and view what predictions your agents did and didn't use."><span class="ph">Monitor</span><img class="image decorative" id="c-itsm-task-intelligence__image_rxy_5tj_2yb" src="../../../reuse/icons/brand-icons/bus-monitor.svg" alt="" /><span class="ph">Learn about monitoring and analyzing <span class="ph">Task Intelligence for ITSM</span> models</span></a>.</p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="../reference/task-intelligence-itsm-reference.html" title="Reference topics provide additional information about components installed with Task Intelligence for ITSM."><span class="ph">Reference</span><img class="image decorative" id="c-itsm-task-intelligence__image_vwt_kq4_2yb" src="../../../reuse/icons/brand-icons/bus-learn.svg" alt="" /><span class="ph">Get details about <span class="ph">Task Intelligence for ITSM</span> components, such as roles and dependent applications.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> </td></tr></tbody></table> </div> </div> </div> <div class="section" id="c-itsm-task-intelligence__section_tml_g1v_dyb"><h2 class="title sectiontitle">Troubleshoot and get help</h2> <div class="p"><ul class="ul" id="c-itsm-task-intelligence__ul_uml_g1v_dyb"><li class="li"><a class="xref" href="https://community.servicenow.com/community/it-service-management/content?filterID=contentstatus%5Bpublished%5D%7Ecategory%5Bincident-management%5D" target="_blank" rel="noopener noreferrer">Ask or answer questions in the Task Intelligence for ITSM community</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now?draw=case" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li></ul> </div> </div> </div> </body></html></div>