<h2>Enterprise Architecture (formerly Application Portfolio Management)</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Enterprise Architecture (formerly Application Portfolio Management)" /><meta name="abstract" content="Enterprise Architecture provides a complete picture of the application estate, including the underlying technology relationships." /><meta name="description" content="Enterprise Architecture provides a complete picture of the application estate, including the underlying technology relationships." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="mini-toc" content="yes" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="application-portfolio-management" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Enterprise Architecture (formerly Application Portfolio Management)</title></head><body id="application-portfolio-management"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Enterprise Architecture</span> (formerly <span class="ph">Application Portfolio Management</span>)</h1> <div class="body conbody"><p class="shortdesc"><span class="ph">Enterprise Architecture</span> provides a complete picture of the application estate, including the underlying technology relationships.</p> <div class="note important"><span class="importanttitle">Important:</span> <p class="p">Starting with the <span class="ph">Xanadu</span> release, the legacy <span class="ph">Enterprise Architecture</span> (formerly <span class="ph">Application Portfolio Management</span>) Home page has been deprecated. However, if you are an existing user of <span class="ph">Enterprise Architecture</span> (formerly <span class="ph">Application Portfolio Management</span>), you can still view the legacy Home page. If you are a new activation user, the legacy Home page is not available. </p> <p class="p">You can leverage the same features provided by the <span class="ph">Application Portfolio Management</span> Home page by using the <span class="ph">Enterprise Architecture Workspace</span> Home page. To learn more about Enterprise Architecture Workspace, see <a class="xref" href="ea-workspace.html" title="The Enterprise Architecture Workspace (EA Workspace) is part of the Enterprise Architecture application. It provides an interactive user interface to enable enterprise architects to stay up to date with their tasks, get insights, and monitor the health of the portfolio from a single location.">Enterprise Architecture Workspace</a>.</p> </div> <p class="p"><span class="ph">Enterprise Architecture</span> starts by building a comprehensive inventory of your business applications, providing enterprise architects, and application owners with four lenses by which to analyse the portfolio: Business Capability Planning, Application Migration & Rationalization, Technology Risk Management, and Information Usage.</p> <p class="p">With this level of visibility, architects can easily identify transformational opportunities, whether that's reducing the number of on-premise or duplicate apps, reducing spend on non-critical applications, or addressing gaps in the business capability model.</p> <p class="p"><span class="ph">Enterprise Architecture</span> provides both the technology and work perspective that helps architects to easily assess the impact of any changes on the architectural state. <span class="ph">Enterprise Architecture</span> also ensures what is being planned is aligned with the technology and the strategic goals of the organization.</p> <div class="section" id="application-portfolio-management__section_zgz_2vl_2tb"><h2 class="title sectiontitle">Get started</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="application-portfolio-management__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="explore-apm.html" title="Learn about the features, functionality, and the business value that Enterprise Architecture (formerly Application Portfolio Management) provides."><span class="ph">Explore </span> <img class="image" id="application-portfolio-management__image_wp1_khl_nnb" src="../../../common/image/icon-explore.png" alt="Key features" /> <span class="ph">Learn the key features and business value that <span class="ph">Enterprise Architecture</span> offers</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="configure-apm.html" title="Learn about the process required to set up Enterprise Architecture to gain a comprehensive understanding of the applications used in your organization."><span class="ph">Configure </span> <img class="image" id="application-portfolio-management__image_gc4_khl_nnb" src="../../../common/image/icon-set-up.png" alt="Configure" /> <span class="ph">Configure <span class="ph">Enterprise Architecture</span> </span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="apm-integration.html" title="Understand the process required to set up Enterprise Architecture to work with key applications in the ServiceNow platform to provide a deep insight into the applications."><span class="ph">Integrate</span> <img class="image" id="application-portfolio-management__image_its_w2r_qzb" src="../../../common/image/icon-integrate.png" alt="Integrate" /> <span class="ph">Integrate <span class="ph">Enterprise Architecture</span> with other products</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="using-apm.html" title="Learn how to use the features of Enterprise Architecture to identify business applications inventory, measure the applications by gathering metrics, evaluate the usage, and decide to maintain, replace, or retire the applications."><span class="ph">Use</span> <img class="image" id="application-portfolio-management__image_v2z_tkf_prb" src="../../../reuse/images/request.png" alt="Using" /> <span class="ph">Learn how to use <span class="ph">Enterprise Architecture</span> </span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="../reference/apm-reference.html" title="Reference information to provide additional details about Enterprise Architecture such as the fields, user roles, tables, guidelines, and domain separation information."><span class="ph">Reference</span> <img class="image" id="application-portfolio-management__image_gqy_brg_hzb" src="../image/icon-reference-2.png" alt="Reference" /> <span class="ph">Get details about components, form fields, and general guidelines of <span class="ph">Enterprise Architecture</span> </span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> </td></tr></tbody></table> </div> </div> <div class="section" id="application-portfolio-management__id_etm_fsh_dwb"></div> <div class="section" id="application-portfolio-management__section_wnx_fsh_dwb"><h2 class="title sectiontitle">Troubleshoot and get help</h2> <div class="p"> <ul class="ul" id="application-portfolio-management__ul_xnx_fsh_dwb"><li class="li">Ask or answer questions in the <a class="xref" href="https://www.servicenow.com/community/application-portfolio-management/ct-p/application-portfolio-management" target="_blank" rel="noopener noreferrer"><span class="ph">Enterprise Architecture</span> (formerly Application Portfolio Management) forum on the <span class="ph">ServiceNow Community</span></a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now?draw=case" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li><li class="li"><a class="xref" href="https://www.servicenow.com/community/apm-articles/application-portfolio-management/ta-p/2297899" target="_blank" rel="noopener noreferrer">Find articles on APM learning path, implementing, and other resources.</a></li></ul> </div> </div> </div> </body></html></div>