<h2>Field Service Quality Management</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Field Service Quality Management" /><meta name="abstract" content="Field Service Quality Management allows reviewers to check work order tasks before they are closed." /><meta name="description" content="Field Service Quality Management allows reviewers to check work order tasks before they are closed." /><meta name="DC.relation" scheme="URI" content="config-quality-mgmt.html" /><meta name="DC.relation" scheme="URI" content="../task/review-send-task-back.html" /><meta name="DC.relation" scheme="URI" content="close-wo-wot-mobile.html#respond-task-review-mobile" /><meta name="DC.relation" scheme="URI" content="../reference/quality-mgmt-components.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-03-27T09:55:16-07:00" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="mini-toc" content="yes" /><meta name="page-type" content="exploring-framework" /><meta name="page-type" content="fsm-explore" /><meta name="page-type" content="fsm-wrk-order" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="quality-management-fsm" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Field Service Quality Management</title></head><body id="quality-management-fsm"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph"><span class="ph">Field Service Quality Management</span></span></h1> <div class="body conbody"><p class="shortdesc"><span class="ph">Field Service Quality Management</span> allows reviewers to check work order tasks before they are closed.</p> <div class="section" id="quality-management-fsm__section_gmd_ffs_w1c"><h2 class="title sectiontitle"><span class="ph">Field Service Quality Management</span> overview</h2> <p class="p">The <span class="ph">Field Service Quality Management</span> feature helps you manage work orders efficiently and effectively. With this feature, field technicians can close work orders, and reviewers can review the quality and data from the job before it’s completed. This helps ensure that work is completed to a high standard.</p> <p class="p">Reviewers can check soft-closed work orders and audit the quality and data of the job before final completion. The reviewer can send the work order task back to the technician, so the technician can provide the requested information. This way, any necessary feedback or adjustments can be made before the work order is officially closed.</p> <p class="p">Overall, the <span class="ph">Field Service Quality Management</span> feature streamlines the process of closing work orders and ensures that work is completed to a high standard with effective communication and reporting.</p> </div> </div> <div class="related-links"> <div class="linklist relinfo relconcepts"><strong>Related concepts</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="config-quality-mgmt.html" title="Field Service Quality Management allows organizations to review work order tasks. It introduces the "Reviewer" role, who can review tasks and provide feedback. Reviewers can close tasks or send tasks back to agents when more information is needed.">Configuring Field Service Quality Management</a></li></ul></div> <div class="linklist relinfo reltasks"><strong>Related tasks</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../task/review-send-task-back.html" title="As a reviewer, review the details of a work order task. If the details are sufficient, you can close the task. If more information is required, send the task back to the agent so they can add the requested details.">Review a task</a></li><li class="linklist"><a class="link" href="close-wo-wot-mobile.html#respond-task-review-mobile" title="Respond to a task that was sent back to you for review. Update the work order task with the requested details and submit the task back to reviewer.">Respond to a reviewed task</a></li></ul></div> <div class="linklist relinfo relref"><strong>Related reference</strong><br /> <ul class="linklist"><li class="linklist"><a class="link" href="../reference/quality-mgmt-components.html" title="Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.">Field Service Quality Management components</a></li></ul></div> </div> </body></html></div>