Highlight list fields in a legacy workspace

Configure user experiences > Configure UIs and portals > Workspace UI > Setting up your legacy workspace >

Use colors to highlight list fields so that you can call an agent's attention to them.

Role required: workspace_admin

Highlighted list fields appear colored and optionally, have a leading bullet.

The setup involves specifying the field that gets highlighted and the condition that triggers the highlighting.

Available colors are:

Workspace does not support highlighting the following field types: Reference URL Document IDs

Navigate to All > Workspace Experience > Administration > Highlighted Values and click New . On the form, fill in the fields. Table 1. Highlighted Value form Field Definition Table Name of the table that contains the fields you want to highlight. Field Name of the field that you want to highlight if the triggering conditions are met. Application Application that this component applies to. Global means that the component applies to all applications. Workspace Workspace that this highlighting applies to.

The Field value can be unrelated to the condition that triggers the highlighting. In the following example, if the Caller is Fred Luddy, workspace highlights the Priority field, not the Caller field.

Right-click the header and click Save . You've specified the field where the highlights appear. Now, it's time to specify the conditions that trigger the highlighting. In Highlighted Value Conditions , click New . On the form, fill in the fields. Table 2. Highlighted Value Condition form Field Description Conditions Conditions that trigger the highlighting. The condition can be different from the field that gets highlighted. For example, if the Caller in that record is Fred Luddy, you might highlight the Priority field in the record. A simpler example is highlighting the Priority field if the priority value is critical . Status Highlighting color. Show Icon Toggle to display (selected) or hide the leading bullet when highlighting. Value Override Text that replaces the field values from the table. If you don't supply a Value Override , your workspace highlights the field value from the table. If you supply a value, your workspace replaces the field value with your text and highlights that. Application Application that this component applies to. Global means that the component applies to all applications. Order Order in which to evaluate the conditions. When you have multiple conditions for highlighting the same field, they are evaluated in order from the lowest to the highest condition. If any of the conditions are True, your workspace highlights the field.

Click Submit . In the following example, the highlighting was triggered on the Priority field because the priority value was critical.

Optional: Click New on the Highlighted Value Conditions related list and create another condition for highlighting the same field. For example, highlight the Priority field that is associated with the Incident table when the Priority value is "critical," or when the Caller value is "Fred Luddy." The conditions are ranked according to the Order value. Workspace evaluates the lowest value first.

Optional: Remove the highlighting from a filtered list that would otherwise have highlighting. When setting up highlighting for a table, all filtered lists that are associated with the table display highlighted fields unless you disable highlighting for specific filtered lists. In your workspace, click your profile image and then on the Settings menu, select Configure Workspace . Click Configure List Attributes . In the Disable Highlighted Values column, either select the check box in the title bar of a list category to remove highlighting from all fields in the associated list category, or select the filtered list in each list category where you want to hide the highlighting.

Set up the components in record view .

Parent Topic: Setting up list view in a legacy workspace