Activate Knowledge Management - Add-in for Microsoft Word

Activate the Knowledge Management - Add-in for Microsoft Word plugin (com.snc.knowledge.ms_word) if you have the admin role. This plugin activates related plugins if they are not already installed.

Role required: admin

Navigate to All > System Applications > All Available Applications > All . Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

Select Install to start the installation process. Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for . You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application .